Getting Conned Again

Posted by on Sep 30, 2013 in IT Top Tips

Getting Conned Again

I guess it must be the lure of free money, as It’s not the first time that I’ve written about this, and I’m sure it wont be the last. It keeps on happening, and people keep on falling for it! Ignore the whole ***SPAM*** bit, that’s just cause my email filtering picked it up (I dug it out of my spam archive just to show you…) Simply it ‘looks’ like an e-mail from HMRC telling you you’ve got a Tax Refund. You just need you to fill in the attached form for them to process it. But it’s not, as someone I came across recently found out, once you open up the attachment (TIP: NEVER open up HTML attachments unless you are 117% sure they are legit, even if sent from someone you know… one of the easiest ways to get a virus). The virus they got was particularly nasty, we ended up having to rebuild their machine for them as our conventional cleaning methods just wouldn’t clean it up properly… Maybe an accountant out there will tell me different, but I’ve never known HMRC to send an email about a refund, they always sent in the post (and usually asking for money, not giving it back!) (On a side note, this email was a Blatant spam e-mail, aside from the look of it, there were several ‘behind the scenes’ tell tale signs that EVERY E-Mail filtering system should have picked up, if you got one of these and your e-mail filtering didn’t pick it up, you need to get some better email filtering, because you are almost certainly at high risk of getting a virus… drop me a note if you want some help) Top Tips Always be suspicious of e-mails asking you to open up HTML attachments, they are a really easy way to send viruses.  If you are receiving a lot of these types of e-mails you really should talk to your IT people about your Anti-Spam, cause it should be blocking e-mails like this. As Always, any questions or queries you can call me and my team on 01543...

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What does it cost to transfer a domain name?

Posted by on Sep 24, 2013 in Small Business IT Issues

Just lately I’ve come across a number of registrars charging for domain transfers.. this seems a bit excessive as there really isn’t very much to do.. it just seems like they lure people in with the promise of cheap domains, and then rip them off when they realise their service isn’t that great and they want to transfer away…. .UK Domains Transfering .uk domains ‘should’ be free… to transfer a .uk domain name you need to change the ‘IPSTAG’ to the new registrar, your new registrar should inform you what their IPSTAG is, some ISP’s provide a web interface, some do it themselves manually.. the thing to remember is, it’s a 30 second job, why should you pay for the privilege of moving your own domain name?? Nominet, who maintain the register of all domain names ending in .uk, can transfer the domain for you for £10+VAT, If your ISP is going to charge you, don’t give in to them and use Nominet instead… Most other Domains Transferring most other domains ( eg .com, .net, .info, .org etc.. ) usually incurs a renewal fee, but this adds one year to your domain and is charged by your new registrar… ( In some cases it renews the domain from the date the order is processed…...

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Do you own your own Domain Name?

Posted by on Sep 23, 2013 in IT Top Tips

I routinely come across businesses which don’t own their own domains, they might think they do and the company they registered it through might tell them it is, but have you actually checked? Why is it important I own my domain name? It never really becomes an issue until you fall out with someone. I have known plenty of people who’s domain names have been in the name of their web developer, or one of the directors of the business, it’s all been fine for years, but then for one reason or another there is a falling out, someone decides to get vindictive, and they cause trouble… sure when it comes down to it, and you go to court you might be able to prove it should actually be yours, or the companies, but do you really want all that hassle and cost when it takes less than a minute to check, and only a few minutes to change it, if its wrong? I’ve also heard of it cause complications when you come to sell your business, and let’s face it your website and on-line presence is only becoming more important… it’s such an easy thing to do, and so often over looked… So how do I check if I own it myself? It’s really simple to check, pop over to our own WhoIs Tool – https://www.brokenstones.net/customer-portal/dns/whois.php Enter your domain in the box at the top, then type in the annoying code (sorry, but the number of people I had abusing this I had to put the capture code in!), then hit ‘Submit’ If you’ve typed your domain name in correctly (yes, I did type mine wrong first time! and it took me a moment to realise – ever get the feeling it’s going to be one of them days?), you should then see some results showing you all the public information about your domain name, you want to look for where it says ‘Registrant’ – that’s you!   If it’s not got your name, or your company name, it means it’s not technically yours! You really should get it updated. So why is the domain not registered correctly to start with? From experience I know that some people simply don’t realise when they register the domain they should enter it in the owners name as opposed to theirs, but then there are probably also companies out there who purposely register it in their own name to try to keep some sort of control over their client. How do I change it to my name? To change a the ‘registrant’ of a .uk domain currently costs £10+VAT see details on nominet for more details. For most of common domain extensions (like .com, .net, .org) it’s normally free to update your details, you just need to contact whoever looks after your domain for you. Top Tip Go and check that you own all your domains names now....

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Are you going to fix it, or just ignore it?

Posted by on Sep 16, 2013 in IT Top Tips

Are you going to fix it, or just ignore it?

You are happily working away on your computer and then up pops a big warning box to say you’ve got a Virus… what do you do? Click the ‘Fix Now’ button, or ignore it? Wrong answer, you really should pick up the phone and call your IT support provider! SCAM WARNING: This e-mail contains details of a Virus scam experienced by one of our clients recently. Fortunately they had the good sense to call us, rather than make any attempt to solve the issue on their own. Please take heed and don’t fall victim to this type of scam, as I know people have in the past. AntiVirus Security Pro – if you see a screen like this pop up on your computer, then you’ve got this virus. This particular virus is an extortion type virus, it’s main aim is to get you to hand your credit card details over. It presents itself as some virus protection software, telling you that you’ve got 100 or so viruses, and to clean them up you need to upgrade to the ‘Full Edition’ for about $30. Of course it’s a scam, it’s all to get your card details. (If you have already seen this or similar, and put your card details in, call your bank and stop your card now!) It then proceeds to interfere with almost everything on your computer, every time you try to open any document or program it will pop up and pester you stopping you from doing anything, and generally causing a nuisance. We also found that it had hidden all of ‘My Documents’ and then tried to trick you in to running another program to further infect your computer. This seems to be particularly persistent virus, in the course of cleaning it up, it infected two of our memory sticks (we keep a handful of clean USB sticks, just for jobs like this!) Top Tip If you have a piece of software that pops up on your computer and you are not 100% sure about what it is, then call your Local IT Expert about it. (You can call us on 01543 241 234). Also, a great tool to run if you are unsure about something on your computer is Malwarebytes – http://www.malwarebytes.org – if it doesn’t run for any reason, you really should call an expert! NOTE: Some of you may be wondering why this virus wasn’t stopped by their existing Anti-Virus Software, well the truth is that no anti-virus software is 100% effective, some things do get through, no matter what anti-virus software you use. Remember, as Thomas Jefferson said “The price of freedom is...

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